Privacy Policy
Cooling Downs AC Services LLC
Phone: (601) 434-6908
Email: [email protected]
Cooling Downs AC Services LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use the chat feature on our website, call, text, or email us, including through our SMS text messaging program.
1. Information We Collect
When you use the chat feature on our website or otherwise contact us, we may collect:
- Name
- Phone number
- Email address
- Property address
- Details about the service you are requesting
- The content of your messages to us
- Any other information you choose to provide
We may also collect basic technical data such as browser type, device type, IP address, and pages visited, through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Respond to your questions and requests for estimates
- Schedule, confirm, and remind you of appointments
- Provide customer service and support
- Send marketing and promotional text messages, only if you have separately opted in
- Improve our website and services
- Comply with legal obligations
3. SMS Text Messaging
You can opt in to receive text messages from Cooling Downs AC Services LLC through the chat feature on our website by checking the consent option(s) shown in the chat window. Opting in is optional and is not a condition of any purchase. We will only send you the types of messages you agreed to receive.
Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or reply HELP for assistance. You can also contact us at (601) 434-6908 or [email protected].
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Information
We do not sell, rent, or trade your personal information. We may share information only:
- With service providers who help us operate our business (such as our CRM, chat, scheduling, and messaging platforms), who must keep it confidential and use it only to provide services to us. This never includes sharing SMS opt-in data or consent for their marketing purposes.
- When required by law, subpoena, or legal process
- To protect the rights, property, or safety of Cooling Downs AC Services LLC, our customers, or others
5. Cookies
Our website may use cookies to improve your experience, operate the chat feature, and understand website traffic. You can disable cookies in your browser settings.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Choices
- Opt out of text messages at any time by replying STOP.
- Opt out of marketing emails by clicking "unsubscribe" in any email.
- Request access to, correction of, or deletion of your personal information by contacting us at [email protected] or (601) 434-6908.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
10. Contact Us
Cooling Downs AC Services LLC
Phone: (601) 434-6908
Email: [email protected]